98hib FAQ - Answers to All Your Questions
98hib Bangladesh's most popular online betting and casino platform. On this FAQ page we 98hib have answered the most common and important questions about. If you are using it for the first time 98hib are using or need help with a specific issue, you'll find the information you need here.
Quick support
Browse the sections below or use the search box above to find your specific question. If you don't find the answer to your question here, contact our support team.
Registration & Login
Questions about account creation, login issues, and verification
Deposits & Withdrawals
Information about payment methods, transaction times and limits
Bonuses & Promotions
About bonus claims, wagering and promotional offers
Games & Betting
Slots, Casino, Sports Betting, and Live Games
Security & Verification
Account security, KYC, and two-factor authentication
Support & Contact
Customer service, contact methods and getting help
Registration & Login
98hib Registering is very easy and takes only a few minutes. First, visit our website and click the "Register" button. Then provide your personal information such as name, email address, mobile number, and date of birth.
Create a strong password and select your preferred currency. Read and agree to the Terms and Conditions, then click "Complete" or "Submit". A verification link will be sent to your email - click the link to activate your account.
When registering, make sure you are at least 18 years old and are providing accurate information. 98hib This information will be used for verification later.
98hib To register, you need to provide the following information:
- Full Name: As shown on your national ID or passport
- Email address: A valid and active email
- Mobile Number: For verification and contact
- Date of birth: For age verification (18+ required)
- Address: Your current residential address
- Password: A strong and secure password
- Currency: Your preferred account currency (BDT)
It is important that all information is accurate and up-to-date because 98hib These will be verified later during KYC verification.
If you have your 98hib If you forget your account password, click the "Forgot Password?" link on the login page. Provide your registered email address and click "Send Reset Link".
Within a few minutes, you'll receive a password reset link in your email. Click the link and set a new password. Make sure your new password is strong - at least 8 characters, using uppercase and lowercase letters, numbers, and special characters.
If you don't receive the email, check your spam folder. If the problem persists 98hib Contact the support team.
No, 98hib According to the rules, each user may only create one account. Creating multiple accounts violates the Terms and Conditions and may result in suspension or closure of all accounts.
Additionally, any bonuses or winnings obtained from multiple accounts may be forfeited. 98hib Advanced systems detect multiple accounts using the same IP address, device, payment method, or personal information.
If you have any issues with your account, contact the support team instead of creating a new account.
Deposits & Withdrawals
98hib Offers various convenient deposit methods for Bangladeshi players:
- Mobile Banking: The most popular and fastest method in Bangladesh
- Bank Transfer: All major Bangladeshi banks supported
- Credit/Debit Card: Visa and Mastercard accepted
- E-wallets: Various international digital wallets
- Cryptocurrency: Bitcoin, Ethereum, and others
All methods are secure, fast and easy. 98hib No fees are charged for deposits and most deposits are processed instantly.
98hib Deposit limits vary by method:
- Mobile Banking: Minimum BDT 500, maximum BDT 50,000 per transaction
- Bank Transfer: Minimum BDT 1,000, maximum BDT 1,00,000
- Cards: Minimum BDT 500, maximum BDT 50,000
- E-wallets: Minimum BDT 500, maximum BDT 75,000
Higher limits are available for VIP members. Limits may increase once your account is fully verified. You can view specific limits on your account dashboard.
98hib We are committed to fast withdrawal processing. Processing time depends on the method and your account status:
- Mobile Banking: 1-4 hours (usually within 2 hours)
- Bank Transfer: 1-3 business days
- E-wallets: 1-12 hours
- Crypto: 1-6 hours
The process is faster for verified accounts. Your first withdrawal may require additional verification which can take up to 24 hours. VIP members receive priority processing.
98hib For the convenience of its players, the first two monthly withdrawals are completely free. A small administrative fee may apply for the third and subsequent withdrawals:
- Mobile Banking: 2% per transaction (maximum BDT 200)
- Bank Transfer: BDT 150 flat fee
- E-wallets: 1.5% (maximum BDT 300)
- Crypto: Network fees apply
VIP members get more free withdrawals and lower fees. 98hib Always maintains transparent fee structure and all fees are clearly shown before making a withdrawal.
Bonuses & Promotions
98hib We offer a generous welcome bonus package for new players. Currently you can get:
- First Deposit: 100% match bonus up to BDT 10,000
- Second deposit: 50% bonus up to BDT 5,000
- Free Spins: 100 free spins on selected slot games
- Cashback: 10% cashback in the first week
To claim a bonus, make your first deposit after registration and use the promo code. The bonus will be added to your account automatically. Remember, all bonuses have wagering requirements that must be met before withdrawal.
Wagering requirements refer to how many times you must bet the bonus amount before you can withdraw it. 98hib Typical wagering requirements:
- Deposit bonus: 30x bonus amount
- Free Bet: 1x winnings amount
- Free Spins: 40x winnings amount
- Cashback: 10x bonus amount
Example: If you receive a BDT 1,000 bonus with 30x wagering, you need to bet a total of BDT 30,000. Not all games contribute equally to wagering - slots 100%, table games 10-20%. Read the specific terms and conditions of each bonus.
98hib Using a promotional code is very simple. First, log in to your account and go to the cashier or deposit section. Enter the deposit amount and enter your code in the "Promo Code" box.
Enter the code carefully - it may be case sensitive. Click "Apply Code" or "Apply" and the bonus will automatically be added to your deposit. If the code doesn't work, make sure the code is still valid, you meet the eligibility requirements, and you're depositing the correct amount.
Some promotions are automatic and don't require a code. 98hib Check the promotions page regularly for new offers and codes.
Yes, 98hib All bonuses have an expiration period. Typically:
- Deposit bonus: Wagering must be completed within 30 days of claiming
- Free Spins: Must be used within 7 days of receipt
- Free Bet: Valid within 14 days of issue
- Cashback: Wagering within 15 days of receipt
The specific expiration period is stated in the Terms and Conditions of each promotion. Once expired, unused bonuses and any related winnings will be forfeited. You can view your active bonuses and their expiration dates on your account dashboard.
Games & Betting
98hib Offers thousands of games and betting options for all types of players:
- Slot Games: 2000+ classic and video slots from top providers
- Live Casino: Blackjack, roulette, baccarat with real dealers
- Table Games: Poker, craps and many more classic games
- Sports Betting: 30+ sports including cricket and football
- E-sports: Dota 2, CS:GO, League of Legends, and more
- Virtual Sports: 24/7 betting action
All games are tested by independent agencies to ensure fair play and random outcomes. You can try many games in free demo mode even before logging in.
Yes, 98hib Many games offer a demo or free play mode. You can try these games before creating an account or depositing. In free mode, you can use virtual credits to learn game mechanics and test strategies.
Games available for free play include:
- Most slot games
- Many table games (roulette, blackjack)
- Some virtual sports
However, live dealer games, sports betting, and progressive jackpot slots are only available in real money mode. To play real money games and win real prizes, you'll need to log in and make a deposit.
98hib Offers different betting limits for players of all budgets:
- Slots: Minimum BDT 1 to maximum BDT 5,000 per spin
- Table Games: Minimum BDT 50 to maximum BDT 50,000
- Live Casino: Minimum BDT 100 to maximum BDT 1,00,000
- Sports Betting: Minimum BDT 50 to maximum per event
Special high-roller tables are available for VIP players with even higher limits. Specific limits for each game are shown in the game lobby. New players are advised to start with smaller bets and increase as they gain experience.
Yes, 98hib All games are completely fair and random. We only work with licensed and regulated game providers who use Random Number Generator (RNG) technology. This system ensures that every game outcome is completely random and cannot be manipulated.
All games are regularly audited by independent testing agencies such as eCOGRA, iTech Labs and GLI. These agencies verify that the games' RTP (Return to Player) rates and payouts are accurate and match the displayed rates.
98hib Believes in complete transparency - each game's RTP percentage and volatility level is clearly displayed. Live casino games have real dealers and all card shuffles and deals are shown on live cameras.
Security & Verification
Yes, 98hib Completely safe and trusted. We follow the highest standards to protect your personal and financial information:
- SSL encryption: All data encrypted with 256-bit SSL
- License: Licensed by international gaming authorities
- Payment security: PCI DSS certified payment processing
- Privacy: Strict data protection policy and GDPR compliance
- Fair Play: RNG certified and regularly audited
98hib Serving thousands of players for years and a trusted name in the online betting industry. We are committed to responsible gaming and comply with all international regulations.
KYC (Know Your Customer) is a verification process where you need to prove your identity. 98hib KYC is required for:
- To prevent fraud and money laundering
- To prevent underage gaming
- To keep your account and funds secure
- To meet regulatory requirements
KYC typically requires:
- Government ID (National ID Card or Passport)
- Proof of address (utility bill or bank statement)
- Selfie photo (holding ID)
Upload documents and verification is typically completed within 24-48 hours. Verified accounts get higher limits and faster withdrawals.
Two-factor authentication (2FA) for your 98hib Adds an extra layer of security to your account. To set it up:
- Log in to your account
- Go to the "Settings" or "Security" section
- Select "Enable two-factor authentication"
- Download the Google Authenticator or Authy app
- Scan the QR code or enter the setup code
- Verify by entering the 6-digit code from the app
Once 2FA is enabled, every login will require both your password and a code from the app. This keeps your account secure even if someone knows your password. 98hib Recommends that all players enable 2FA.
If your 98hib If your account is suspended, there could be various reasons such as pending verification, suspicious activity, policy violations, or security checks. First, check your email - 98hib Usually sends a message explaining the reason for suspension.
Steps to resolve:
- Read and follow the reason stated in the email
- If verification is required, submit the necessary documents
- Contact the support team via live chat or email
- Provide your account number and detailed information
Most suspensions are temporary and can be resolved quickly. 98hib The support team is ready to help you 24/7. Issues are typically resolved within 24-72 hours.
Support & Contact
98hib Customer support is available 24 hours, 7 days a week. You can reach us through various methods:
- Live Chat: Click the chat icon on the website for instant help (fastest)
- Email: Send your question and get a response within 24 hours
- WhatsApp: Message us on WhatsApp
- Telegram: Join our support channel
- FAQ: Instant answers to common questions on this page
Live chat is the fastest - typically an agent responds within 2-5 minutes. All support methods are available in Bengali and English. 98hib The team resolves all questions and issues efficiently and in a friendly manner.
98hib We pride ourselves on providing fast and effective support. Response time depends on the contact method:
- Live Chat: Average 2-5 minutes (up to 10 minutes during peak times)
- Email: Within 12-24 hours (usually faster)
- WhatsApp/Telegram: 5-15 minutes
- Social Media: 1-4 hours
Use live chat for urgent issues (account lock, payment problems). Email is better for complex questions because you can send detailed explanations and screenshots. VIP members receive a dedicated support manager and priority service.
Yes, 98hib The support team provides full assistance in Bengali. We know how important it is to communicate in your own language, especially when it comes to your money and account.
Our Bangla-speaking support agents:
- Understands local culture and Bangladeshi payment methods
- Can explain complex questions in simple Bangla
- Always patient and helpful
- Trained in technical and financial matters
You can contact us in Bangla via live chat, email, or WhatsApp. A full Bangla version of the website and this comprehensive Bangla FAQ are also available.
Yes, 98hib We are committed to customer satisfaction and fair dealing. If you have a complaint, we have an established complaint process:
- Contact the general support team first - most issues are resolved this way
- If not satisfied, send a detailed complaint to [email protected]
- Include your account number, date, transaction ID, and all relevant information
- Our complaints team will investigate and respond within 7 business days
If we cannot resolve the issue, you can also contact an independent dispute resolution service. 98hib Takes all complaints seriously and works to ensure fair and transparent resolutions.
Still have questions?
Our support team is ready to serve you 24/7. Feel free to contact us for any questions or issues.